1.   Parties

Gregg Chapman, is part of GC Life Enterprises (GCLE). Within this document all references to as we and us, Gregg Chapman or GCLE refers to GC Life Enterprises.

GCLE trades from greggchapman.com web site and can be contacted at all times using gregg@greggchapman.com.

Within this document customers of GCLE shall be referred to as a customer or as you.

2. Aims and Objectives

The aim of GCLE is to offer a range of goods and services that enable people to make positive changes to their lives and relationships.

3.  Definition of Terms

“Data Protection Act” means the Data Protection Act 1998 (DPA) for the United Kingdom, or as may be amended or re-enacted from time to time.
“The Didgeridoo” is a native woodwind instrument of the Aboriginal people of Australia. It dates back to approximately 2000 years and holds important cultural and spiritual traditions for the Aboriginal people of Australia.
The Currency GCLE trades in using GB Pounds (Pounds Sterling, £) as its Currency.
“GCLE” means GC Life Enterprises trading as Gregg Chapman.
“Sound Therapy” is therapeutic benefits of the sound and resonant vibrations for the mind, body and energy systems of human beings.

4.  Products and Services

All the products and services provided by GCLE aim to provide a holistic approach to health and wellbeing.

The techniques used by GCLE include Didgeridoo Sound Therapy, Coaching, Training, NLP, EFT, Energy Psychology, EMDR and Reiki.

I work with individuals and groups, including adults and children with disabilities.

Products, events and services can be accessed on line, in groups, one to one or via CD or downloaded media.

5.   Payments

Payment for all products and services received from GCLE shall be paid for in advance via www.greggchapman.com. All payments should be received at least 48 hours in advance of the service delivery or dispatch of goods, unless prior agreement has been given by GCLE.

All products and services can be paid for using all major debit and credit cards, PayPal or bank transfer using the payment facilities on www.greggchapman.com . Payment using major debit and credit cards can also be made over the phone if preferred.

Please contact 07932 103903 during office hours (9am to 5pm UK time).

In the event that payment has not been received in advance, GCLE reserves the right to cancel the event. GCLE shall have no liability for any costs or losses incurred by you for cancelled events in these circumstances.

For late bookings, i.e. within 48 hours of delivery, please contact GCLE using gregg@greggchapman.com to ascertain availability. Immediate payment shall be required to confirm the booking.

For events run by GCLE and where individuals do not wish to pay in advance, payment can be made at the event, subject to availability and will attract a premium. By electing to pay at the event customers shall not necessarily be notified of any changes to service delivery.

All prices quoted by GCLE are in GB Pounds (Pounds Sterling, £) only. Payments can only be made using GB Pounds. If, in the future, payment using other currencies becomes available for GCLE customers, this shall be notified via GCLE web site www.greggchapman.com .

6.  Cancellation of services

For cancellations more than 48 hours prior to service delivery:

In the event that a Customer wishes to cancel their booking for a service for any reason, having already paid the fee, shall be offered a place in the next mutually convenient delivery of that service. The Customer shall also be offered the opportunity to enrol for a different service or purchase goods of a similar value. GCLE shall not make any charges for such changes.

In the event that a Customer wishes to cancel their booking for a service for any reason, having already paid the fee, and requests a refund, a 10% handling fee shall be deducted from the refund.

In the event that GCLE needs to cancel an event for any reason all customers shall be offered the option of either re-booking a future event, buying goods to the value paid or a full refund.

For cancellations less than 48 hours prior to service delivery:

In the event that a customer wishes to cancel their booking no refund or transfers will be offered.

In the event that GCLE needs to cancel an event for any reason all customers shall be offered the option of either re-booking a future event, buying goods to the value paid or a full refund.

7.  Goods supplied

GCLE makes every effort to ensure that its goods are of the highest quality. If for any reason you are not entirely happy with the goods received from CGLE please contact gregg@greggchapman.com within 7 (seven) days of receipt. We will make every reasonable effort to rectify the problem to your satisfaction.

In the case of faulty or damaged goods a replacement will be offered. Please return the item in the original packaging stating the reason for return.

The terms above do not affect your statutory rights.

8.  Complaints and Compliments

GCLE strives to ensure that all its good and services are of the highest quality and customer satisfaction is important to us. If for any reason you feel that we have fallen short of this goal, please contact us at gregg@greggchapman.com. We are always happy to discuss any improvements that could be made.

For services received, please notify GCLE of any issues at the time of service delivery. GCLE will make every effort to resolve them within the scope of the services purchased. Issues with services received which have not been notified to GCLE at the time of the service delivery will be investigated on a case by case basis. GCLE will investigate all issues notified and reply within 14 days of receipt and will make every reasonable effort to resolve all issues to your satisfaction.

GCLE are happy to receive any comments or compliments regarding its goods and services. Any such comments or compliments received via email, web site or social media will be published and attributed, with the consent of the writer.

9.  Confidentiality and Privacy

GCLE is fully compliant with the DPA and as such takes very seriously its users right to confidentiality and privacy. For further details please refer to GC Life Enterprises Privacy Policy.

10.  Disclaimer

GCLE audio products are intended to encourage relaxation and may promote sleep in you and/or any other person also listening. Never listen to or play these recordings when you and/or any person within hearing are operating a vehicle or engaged in any activity that requires alertness, or at any time when becoming drowsy or falling asleep may endanger you or others. All content on the Site and in the GCLE CDs and MP3 downloads, including text, articles, and audio recordings, is for general information purposes only, and is not intended to substitute for informed professional medical, psychiatric, psychological, or other professional advice. Under no circumstances will GCLE be liable for any loss or damage caused by any personal use of materials or information obtained through the Site or from GCLE. It is the responsibility of the user to evaluate the completeness or usefulness of any information, opinion, advice or other content available from the GCLE.

The Site may be temporarily unavailable from time to time for maintenance or other reasons. GCLE assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, materials on the Site. GCLE is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email on account of technical problems or traffic congestion on the Internet or at any web site or combination thereof, including injury or damage to users or to any other person’s computer related to or resulting from participating or downloading materials in connection with the Site. The site is provided as is, as available and GCLE disclaims any and all warranties, whether expressed or implied, including without limitation implied warranties of title, merchantability, fitness for a particular purpose or non-infringement. GCLE cannot guarantee and does not promise any specific results from use of the site or any of the site content.

The information contained in this website is for general information purposes only. The information is provided by GCLE and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website or any of its content.

Through this website you are able to link to other websites which are not under the control of GCLE. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.  Every effort is made to keep the website up and running smoothly; however, GCLE takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Effective date: April 1st 2017